A little clarity.
Before you book.
From sending your first screenshot to receiving your booking confirmation—find the answers here.
Getting started
Do I need a screenshot to request a quote?
No. You can enter your hotel, dates, guests, room type and preferred meal plan manually. A screenshot is helpful when you already have an online price you want us to compare.
Can I request a hotel that is not in your collection?
Yes. Enter the hotel name and destination manually. Our collection is a starting point, and our team can check other hotels and resorts.
What details should I send?
Include the hotel and destination, check-in and check-out dates, number of rooms, adults and children’s ages, room category and meal plan. Add any important preferences in the notes.
What if I have not chosen a room type?
Tell us you would like a recommendation. If you want us to compare an existing online price, include the exact room category so we can check the same stay.
How soon will I receive a quote?
Timing depends on the property and supplier responses. Include any booking deadline in your request so the team understands how time-sensitive it is.
Screenshots & online prices
Which booking websites can I use?
Share the final price screen from the hotel’s website or a legitimate online booking website. Include the website name or link. Our team will review the source and may ask for more details if it cannot be verified.
What should my screenshot show?
Hotel name, dates, guests, room category, meal plan, total price and currency. Include taxes, cancellation rules and payment conditions where shown. Add missing details in the notes.
Should I include my card or login details?
No. Keep payment card details, passwords and other sensitive information out of your screenshot. We only need the details of the stay and the offer.
What file types can I upload?
The current form accepts one JPG, PNG or WebP image up to 10 MB. If important details are on another screen, add them in the notes.
Does this preview automatically read or send my screenshot?
No. This preview attaches the image to a downloadable request pack. Review your details, open the email draft, attach your pack or screenshot, and send it. Automatic AI reading and automatic submission are not yet active.
Quotes & comparisons
Will you always beat the price I found?
We look for a better rate, but a lower price is not guaranteed. We send the offer and its terms so you can decide whether to book.
What does a like-for-like comparison mean?
We compare the same hotel, dates, occupancy, room category and meal plan. We also check stated benefits, taxes, cancellation rules and payment conditions. Any differences should be explained before you approve.
Are taxes and additional charges included?
Review the quote for included taxes and mandatory charges, including any amounts payable at the property. If anything is unclear, ask the team before approving.
How long is my quote valid?
The validity and any payment deadline will be stated with your offer. Rates and availability can change before the booking is secured; our team rechecks them before proceeding.
Am I committed when I request a quote?
No. A quote request starts our search. You can review the offer and choose whether to accept it.
Payment & confirmation
What happens after I approve the quote?
Our team rechecks availability and arranges a hold where the supplier allows one. We explain the payment deadline. Approve your quote, make the payment, and we’ll send you your booking confirmation after the hotel or supplier confirms the reservation.
Can you hold the booking while I arrange payment?
A hold depends on the hotel or supplier. If one is available, the team will tell you its expiry time. Please do not assume a room is held until the team confirms this.
How do I make payment?
The team will provide payment instructions and the deadline with your booking arrangements. This website preview does not collect payments.
When is my booking confirmed?
Your request or quote approval is not a booking confirmation. We send confirmation after payment and hotel or supplier confirmation. Check the hotel, dates, guests, room and inclusions when you receive it.
Changes & support
Can I change or cancel my booking?
This depends on the terms of your selected rate and the hotel or supplier’s policy. Contact the team to check what is possible and any applicable charges before making a decision.
Is my booking refundable?
Only if the booked rate’s conditions allow it. Read the cancellation deadline and refund terms before approving; a non-refundable rate may offer little or no refund.
Who do I contact for help?
Email deals@5starhotels.co.in with your request or booking reference, if you have one, and the details you need help with.
Can you help with Business or First Class flights?
Our sister brand Business-Class.in specialises in Business and First Class flight quotes with personal support. Use the link below to explore its service.
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